Returns & Exchange

As a sustainable brand, we hope to receive as few returns as possible. Always check the size chart first, which you can find on the product pages.
Is your purchase really not as expected, then follow the steps below to return your package.

Want to sent back some items? Click on the link below. 
Return forms click here

The return shipping cost are €5,95 (NL) €9,95 (BE) €9,95 (DE)
Don’t want to use our return form? Then you can also sent the package to the address on the order form (the return costs PostNL / DHL / DPD / UPS are for the buyer, using our return form might be cheaper).

Return address:

t.a.v. Ammehoela Retour
Montapacking
Watermolen 9
4751VK Oud Gastel NL

The costs and the risk return package are for your own responsibility. So please keep the track & trace code until the package is delivered. Ammehoela is not responsible for lost packages. 

Return info:
“You wear it, you buy it” and we offer you 14 days* to reflect on wether you want to keep your purchase. You can try on clothes. We don’t accept returned items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14 days*. 

* Sale items need to be returned within 14 days. Our sale will end soon and therefore the return days are changed. Sale items with a discount of 60% or more cannot be returned.

* surprise sale = no returrns

Please ensure that the item(s) is in new condition (unworn and undamaged). All returned items must include original packaging, including all tags. Understandably, we cannot accept returns on items purchased from one of our resellers. 

Refund:
We will make sure to transfer the purchasing amount back to your account as soon as possible. Once we received the item(s) back in our warehouse, the refunded amount will be on your bank account within 3 to 7 business days. You’ll receive a confirmation email from our customer service team when all is said and done.

New size?
Unfortunately it is not possible to exchange items, because we work with a limited stock we can’t guarantee sizes. If you wish to receive another item or size, you have to place another order. 

Giftcard / code / voucher:
If you paid for your order using a Ammehoela code / gift card? Then we will return the refund on a new gift card. Sorry, but we can’t exchange gift cards / codes for cash.

Defect / incorrect item
If you have received a damaged, defect or incorrect item, please follow the steps below and contact us. We’re happy to sort it out for you!

Send an e-mail to [email protected] with the following:
1. A copy of your receipt or order number;
2. A clear picture of the damage;
3. A short description of the damage (and how it occurred if applicable).

Did something break within normal circumstances? Oh no! We hate it when that happens, please follow the steps above and we will examine and try to resolve the issue. We believe in repairing items instead of exchanging, where possible. If your item is beyond repair, we’ll get in touch.